A comparative study of the impact of certified and noncertified ophthalmic medical personnel on practice quality and productivity

Eye & Contact Lens
Kenneth E WoodworthNathan A Thompson

Abstract

To compare ophthalmic practice productivity and performance attributes, as rated by employing ophthalmologists, of noncertified and three levels of certified ophthalmic medical personnel. Three hundred eighty-five American and Canadian ophthalmologists in a clinic-based, stratified, random sample were surveyed regarding productivity performance and attributes of the ophthalmic medical personnel they employ. Instrument scales assessed 14 desirable professional attributes and 10 practice productivity measures. The attributes were credibility, reliability, competence, quality assurance, quality of patient care, knowledge base to make adjustments, increased skills (expertise), ability to work independently, broader knowledge base, ability to detect errors, ability to be trained to perform multiple roles in the practice, professional image, good judgment, and initiative and drive. The productivity measures were patient satisfaction, doctor productivity, trouble-shooting rapport, triage screening, effective patient flow, reduced patient complaints, increased referrals, number of patients per hour, revenue per patient, and patient follow-up. Participants indicated whether certified personnel more often showed these attributes and cont...Continue Reading

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Citations

Feb 2, 2011·Canadian Journal of Ophthalmology. Journal Canadien D'ophtalmologie·William H Ehlers, Tyree Carr
Feb 2, 2011·Canadian Journal of Ophthalmology. Journal Canadien D'ophtalmologie·William F AstleNicholas Weirens
Oct 1, 2009·Canadian Journal of Ophthalmology. Journal Canadien D'ophtalmologie·William F Astle
Feb 2, 2011·International nursing review·R du ToitB Tousignant
Aug 16, 2016·Canadian Journal of Ophthalmology. Journal Canadien D'ophtalmologie·William AstleLynn Anderson
Aug 13, 2010·Journal of Medical Systems·Jos L T Blank, Bart Laurents van Hulst

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