A descriptive analysis of an on-demand telehealth approach for remote COVID-19 patient screening

Journal of Telemedicine and Telecare
Raj M RatwaniEthan Booker

Abstract

Introduction: COVID-19 requires methods for screening patients that adhere to physical distancing and other Centers for Disease Control and Prevention guidelines. There is little data on the use of on-demand telehealth to meet this need.Methods: The functional performance of on-demand telehealth as a COVID-19 remote patient screening approach was conducted by analysing 9270 patient requests.Results: Most on-demand telehealth requests (5712 of 9270 total requests; 61.6%) had a visit reason that was likely COVID-19 related. Of these, 79.1% (4518 of 5712) resulted in a completed encounter and 20.9% (1194 of 5712) resulted in left without being seen. Of the 4518 completed encounters, 19.1% were referred to an urgent care centre, emergency department or COVID-19 testing centre. The average completed encounter wait time was 26.5 min and the mean visit length was 8.8 min. For patients that completed an encounter 42.8% (1935 of 4518) stated they would have sought in-person care and 9.1% stated they would have done nothing if on-demand telehealth was unavailable.Discussion: On-demand telehealth can serve as a low-barrier approach to screen patients for COVID-19. This approach can prevent patients from visiting healthcare facilities, whi...Continue Reading

References

Nov 28, 2008·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Stuart M SpeedieCharles R Doarn
Feb 22, 2011·Annals of Emergency Medicine·Renee Y HsiaBenjamin C Sun
Jul 4, 2013·JAMA : the Journal of the American Medical Association·Ateev Mehrotra

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Citations

Sep 16, 2020·Medicina·Allison B ReissEric R Goldberg
Aug 19, 2021·Journal of Medical Internet Research·Alaa Abd-AlrazaqMowafa Househ
Sep 17, 2021·Applied Clinical Informatics·Jahanpour Alipour, Mohammad Hosein Hayavi-Haghighi

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