A flexible staffing model for patient service associates

The Journal of Nursing Administration
C A KieltykaK G Behner

Abstract

A flexible staffing model for the patient service associate (PSA), a type of multiskilled worker, was developed at an academic medical center. The model uses the patient census, admissions, and discharges on a patient care unit to determine how many PSAs are needed during a 24-hour period. The authors discuss the staffing model's effects on labor costs and the quality of PSA work.

References

Oct 1, 1992·Nursing Management·T A CapuanoB Gresh
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Mar 1, 1995·The Journal of Nursing Administration·B Strickland, S Neely
Dec 1, 1995·Nursing Management·K Pischke-WinnA Minnick
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Oct 5, 1994·Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality·M B Mitchell, L Gesick

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