A Multipronged Initiative to Improve Productivity and Patient Access in a Federally Qualified Health Center Network

The Journal of Ambulatory Care Management
Heriberto Eddie CruzDanielle Lazar

Abstract

In 2012, Access Community Health Network, a Federally Qualified Health Center (FQHC) network with 36 health centers serving the greater Chicago area, embarked on a 3-year initiative to improve patient access. "Dramatic Performance Improvement" (DPI) included the adoption of modified open access scheduling and practice changes designed to improve capacity and the ability to balance supply and demand. This article describes DPI implementation, strategies, and associated outcomes, including a 20% decrease in no-show rate, a 33% drop in time to the third next available appointment (TNAA), a 37% decrease in cycle time, and a 13% increase in patient satisfaction.

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Citations

Mar 12, 2020·American Journal of Public Health·Gloria D Coronado
Sep 25, 2020·Plastic and Reconstructive Surgery·Angela S VolkLarry H Hollier
Jul 24, 2021·Journal of the American Academy of Dermatology·Abigail ClineShoshana Marmon

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Software Mentioned

ACCESS
DPI

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