A Portal Adoption Program to Enhance Patient Satisfaction in Primary Care.

Computers, Informatics, Nursing : CIN
Shelli Crockett, Heather Carter-Templeton

Abstract

Patient engagement technologies have become a focal point for defining quality in government and medical practice arenas. Patient portals are recognized as a promising mechanism to foster patient engagement and, as such, have become embedded in major healthcare reform initiatives. Despite sweeping implementation endeavors, portal adoption rates among patients remain low and create a significant gap in quality-based reimbursement. The purpose of this research was to evaluate a 12-week portal adoption program in the primary care setting featuring customized tablets with a patient-centric design for targeted point-of-contact portal registration. This project focused on three objectives: (1) achieve a 75% metric for portal adoption to align with highest tier adopters; (2) evaluate patient satisfaction for measuring perceived ease-of-use and usefulness of system; and (3) assess cost-effectiveness in determining sustainability and potential to replicate the initiative throughout other primary care settings. An outcome evaluation of the program revealed a 90% portal utilization rate, 94% new patient portal adoption rate, and 79% existing patient portal adoption rate during the data collection period. A χ analysis revealed a statistica...Continue Reading

References

Nov 11, 2011·Journal of the American Medical Informatics Association : JAMIA·Mita Sanghavi GoelDavid W Baker
Apr 29, 2015·Journal of the American Medical Informatics Association : JAMIA·Samuel G SmithMita Sanghavi Goel
Jun 25, 2015·Journal of Medical Internet Research·Taya IrizarryChristine R Curran

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