A quality improvement program to enhance after-hours telephone communication between nurses and physicians in a long-term care facility

Journal of the American Geriatrics Society
Heather E WhitsonEleanor S McConnell

Abstract

To determine whether satisfaction of on-site nurses with after-hours telephone communication with off-site physicians improved in one long-term care (LTC) facility after a nurse-oriented intervention. Longitudinal quality improvement study. Extended Care and Rehabilitation Center (ECRC), Durham Veterans Affairs Medical Center. Eighteen registered nurses. Communicating Health Assessments by Telephone (Project CHAT), a program of individualized training sessions and decision support tools to aid LTC nurses with symptom assessment and communication of health information over the telephone. Nurses completed six satisfaction surveys (three surveys in the 3 months before Project CHAT and three surveys in the 3 months after Project CHAT). The nurses' average satisfaction scores increased on several items, including those that assessed whether the nurse was pretty sure what pieces of information the physician was going to ask for (P=.04), felt that the amount of patient information the physician asked for seemed reasonable (P=.03), felt prepared to answer the questions the physician asked (P=.01), and felt that the process of gathering patient information for the physician was easy (P=.01). The percentage of calls that resulted in imme...Continue Reading

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Citations

Oct 28, 2011·Academic Medicine : Journal of the Association of American Medical Colleges·Kimberly S JohnsonHeather E Whitson
Jun 1, 2013·Geriatric Nursing·Susan M RenzThomas E Lawrence
Jan 24, 2012·The American Journal of Geriatric Pharmacotherapy·Jennifer TjiaBecky A Briesacher
Jun 7, 2011·Clinics in Geriatric Medicine·S Liliana OakesDavid Espino
Dec 17, 2008·Journal of the American Medical Directors Association·John E Morley
Jun 19, 2012·Journal of the American Geriatrics Society·Mark A SupianoUNKNOWN GRECC Directors Association
Feb 8, 2011·The American Journal of Medicine·Terry S FieldJerry H Gurwitz
Jun 21, 2016·Journal of Gerontological Nursing·Susan M Renz, Jane M Carrington
Apr 4, 2017·Journal of Clinical Nursing·Tit-Chai TanMichelle Kelly
Jan 5, 2017·The Cochrane Database of Systematic Reviews·Alberto VaonaJosip Car
Feb 3, 2009·Environmental Management·Toddi A Steelman, Melissa Elefante DuMond
Aug 10, 2019·International Journal of Environmental Research and Public Health·Mathieu Ahouah, Monique Rothan-Tondeur
Nov 25, 2020·Journal of the American Geriatrics Society·Sandra L Kane-GillRichard D Boyce

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