Achieving continuous improvement in laboratory organization through performance measurements: a seven-year experience

Clinical Chemistry and Laboratory Medicine : CCLM
Maria SalinasJoaquin Uris

Abstract

Laboratory performance can be measured using a set of model key performance indicators (KPIs). The design and implementation of KPIs are important issues. KPI results from 7 years are reported and their implementation, monitoring, objectives, interventions, result reporting and delivery are analyzed. The KPIs of the entire laboratory process were obtained using Laboratory Information System (LIS) registers. These were collected automatically using a data warehouse application, spreadsheets and external quality program reports. Customer satisfaction was assessed using surveys. Nine model laboratory KPIs were proposed and measured. The results of some examples of KPIs used in our laboratory are reported. Their corrective measurements or the implementation of objectives led to improvement in the associated KPIs results. Measurement of laboratory performance using KPIs and a data warehouse application that continuously collects registers and calculates KPIs confirmed the reliability of indicators, indicator acceptability and usability for users, and continuous process improvement.

References

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Citations

Aug 20, 2011·Croatian Medical Journal·Vikica BuljanovićMladen Petrovecki
Dec 15, 2012·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·M SalinasC Leiva-Salinas
Sep 18, 2012·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·M SalinasC Leiva-Salinas
May 31, 2011·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·M SalinasJ Uris
Jan 25, 2011·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·M SalinasJ Uris
May 20, 2015·International Journal of Health Care Quality Assurance·Vinaysing RamessurKaylasson Maistry
Sep 18, 2012·The Brazilian Journal of Infectious Diseases : an Official Publication of the Brazilian Society of Infectious Diseases·Felipe F TuonAlexandre P Zavascki
Jun 27, 2014·Journal of Clinical Pathology·Maria SalinasCarlos Leiva-Salinas
Feb 25, 2020·Clinical Chemistry and Laboratory Medicine : CCLM·Claudia BelliniRoberto Guerranti
Aug 4, 2017·Human Reproduction Open·UNKNOWN ESHRE Special Interest Group of Embryology, UNKNOWN Alpha Scientists in Reproductive Medicine
May 21, 2021·Clinical Chemistry and Laboratory Medicine : CCLM·María SalinasCarlos Leiva-Salinas

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