Actively Coping with Violation: Exploring Upward Dissent Patterns in Functional, Dysfunctional, and Deserted Psychological Contract End States

Frontiers in Psychology
René SchalkTine Van Regenmortel

Abstract

Recently, scholars have emphasized the importance of examining how employees cope with psychological contract violation and how the coping process contributes to psychological contract violation resolution and post-violation psychological contracts. Recent work points to the important role of problem-focused coping. Yet, to date, problem-focused coping strategies have not been conceptualized on a continuum from constructive to destructive strategies. Consequently, potential differences in the use of specific types of problem-focused coping strategies and the role these different strategies play in the violation resolution process has not been explored. In this study, we stress the importance of focusing on different types of problem-focused coping strategies. We explore how employee upward dissent strategies, conceptualized as different forms of problem-focused coping, contribute to violation resolution and post-violation psychological contracts. Two sources of data were used. In-depth interviews with supervisors of a Dutch car lease company provided 23 case descriptions of employee-supervisor interactions after a psychological contract violation. Moreover, a database with descriptions of Dutch court sentences provided eight ca...Continue Reading

References

Feb 1, 1989·Journal of Personality and Social Psychology·C S CarverJ K Weintraub
May 1, 1986·Journal of Personality and Social Psychology·S FolkmanR J Gruen
Oct 22, 2004·American Journal of Community Psychology·N Andrew Peterson, Marc A Zimmerman
Feb 14, 2017·Journal of Occupational Health Psychology·M Sandy HershcovisJennifer Bozeman

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