Advancing the health of women and newborns: predictors of patient satisfaction among women attending antenatal and maternity care in rural Rwanda

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
Christine MutaganzwaHema Magge

Abstract

Identify predictors of patient satisfaction with antenatal care (ANC) and maternity services in rural Rwanda. Cross-sectional. Twenty-six health facilities in Southern Kayonza (SK) and Kirehe districts. Sample of women ≥ 16 years old receiving antenatal and delivery care between November and December 2013. Survey of patient satisfaction with antenatal and delivery care to inform quality improvement (QI) initiatives aimed at reducing neonatal mortality. Overall satisfaction with antenatal and delivery care (reported as excellent or very good). In multivariate logistic regression analysis, high perceived quality [odds ratio (OR) = 3.03, 95% confidence intervals (CI): 1.565.88], respect [OR = 4.13, 95% CI: 2.16-7.89], and confidentiality [SK: OR = 7.50, 95% CI: 2.16-26.01], [Kirehe: OR = 1.54, 95% CI: 0.60-3.94] were associated with higher overall satisfaction with ANC, while having ≥1 child compared to none [OR = 0.46, 95% CI: 0.25-0.84] was associated with lower satisfaction. For maternity services, <5 years of school versus ≥5 years [OR = 0.13, 95% CI: 0.026-0.69] and higher cleanliness [OR = 19.23, 95% CI: 2.22-166.83], self-reported quality [OR = 10.52, 95% CI: 1.81-61.22], communication [OR = 8.78, 95%CI: 1.95-39.59], and co...Continue Reading

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