An assessment of technology-based service encounters & network security on the e-health care systems of medical centers in Taiwan.

BMC Health Services Research
Hsin Hsin Chang, Ching Sheng Chang

Abstract

Enhancing service efficiency and quality has always been one of the most important factors to heighten competitiveness in the health care service industry. Thus, how to utilize information technology to reduce work load for staff and expeditiously improve work efficiency and healthcare service quality is presently the top priority for every healthcare institution. In this fast changing modern society, e-health care systems are currently the best possible way to achieve enhanced service efficiency and quality under the restraint of healthcare cost control. The electronic medical record system and the online appointment system are the core features in employing e-health care systems in the technology-based service encounters. This study implemented the Service Encounters Evaluation Model, the European Customer Satisfaction Index, the Attribute Model and the Overall Affect Model for model inference. A total of 700 copies of questionnaires from two authoritative southern Taiwan medical centers providing the electronic medical record system and the online appointment system service were distributed, among which 590 valid copies were retrieved with a response rate of 84.3%. We then used SPSS 11.0 and the Linear Structural Relationshi...Continue Reading

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Citations

Jan 22, 2013·International Journal of Medical Informatics·Ronen RozenblumDavid W Bates
Mar 21, 2009·IEEE Transactions on Pattern Analysis and Machine Intelligence·Peter J GiblinAnthony J Pollitt
Aug 1, 2009·IEEE/ACM Transactions on Computational Biology and Bioinformatics·Marc HulsmanDick de Ridder
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May 14, 2009·BMC Health Services Research·Chih-Tung HsiaoHero Chiu

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Software Mentioned

LISREL
SPSS
QUAL

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