Analysis of inter-provider conflicts among healthcare providers

Surgical Neurology International
Mona SteckerMark M Stecker

Abstract

Patient safety is a top priority of healthcare organizations. The Joint Commission (TJC) is now requiring that healthcare organizations promulgate polices to investigate and resolve disruptive behavior among employees. OUR AIMS IN THIS INVESTIGATION UTILIZING THE PROVIDER CONFLICT QUESTIONNAIRE (PCQ: Appendix A) included; determining what conflicts exist among a large sample of healthcare providers, how to assess the extent and frequency of disruptive behaviors, and what types of consequences result from these conflicts. The PCQ was distributed utilizing electronic postings, and predetermined e-mail lists to nurses and physicians across the US. The convenience sample included 617 respondents to the questionnaire. All incomplete responses (failure to answer all 17 items on the questionnaire) were excluded from data analysis. Our major finding was that disruptive behavior was the greatest problem observed in 82% of organizations; 74% personally witnessed these behaviors, while 5% personally experienced these behaviors. Friedman analysis of variance (ANOVA) analyses demonstrated that the difference between these three estimates were significant (χ(2) = 207.8 df = 2, P < 0.0001). Healthcare organizations in the US are bound by TJC ...Continue Reading

References

Jun 27, 2006·Journal of the American College of Surgeons·Alan H Rosenstein, Michelle O'Daniel
Jun 6, 2007·American Journal of Obstetrics and Gynecology·Larry L Veltman
Aug 27, 2009·Nursing in Critical Care·Kate BrayUNKNOWN British Association of Critical Care Nurses
Apr 7, 2010·AORN Journal·Kathryn KaplanDavid L Feldman
Nov 4, 2011·The Journal of Bone and Joint Surgery. American Volume·Pranay PatelKhaled J Saleh

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Citations

Sep 17, 2014·Surgical Neurology International·Mona Stecker
Jun 26, 2014·Issues in Mental Health Nursing·Mona Stecker, Mark M Stecker
Jul 30, 2015·Journal of Graduate Medical Education·Scott D LifchezRichard J Redett
Oct 19, 2016·Journal of Caring Sciences·Maryam MaddineshatMahbubeh Tabatabaeichehr

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