Are Low Patient Satisfaction Scores Always Due to the Provider?: Determinants of Patient Satisfaction Scores During Spine Clinic Visits

Spine
Jesse E BibleClinton J Devin

Abstract

A prospective study. The aim of this study was to investigate the impact of various components on patient satisfaction scores SUMMARY OF BACKGROUND DATA.: Patient satisfaction has become an important component of quality assessments. However, with many of these sources collecting satisfaction data reluctant to disclose detailed information, little remains known about the potential determinants of patient satisfaction. Two hundred patients were contacted via phone within 3 weeks of new patient encounter with 11 spine providers. Standardized patient satisfaction phone survey consisting of 25 questions (1-10 rating scale) was administered. Questions inquired about scheduling, parking, office staff, teamwork, wait-time, radiology, provider interactions/behavior, treatment, and follow-up communication. Potential associations between these factors and three main outcome measures were investigated: (1) provider satisfaction, (2) overall clinic visit satisfaction, and (3) quality of care. Significant associations (P < 0.0001) with provider satisfaction, overall clinic visit satisfaction, and perceived overall quality of care were found with appointment scheduling, parking, office staff, teamwork, wait time, radiology, provider interact...Continue Reading

References

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Citations

Feb 26, 2019·The Journal of Bone and Joint Surgery. American Volume·Joost T P KortleverLee M Reichel
Jul 4, 2019·The Journal of the American Academy of Orthopaedic Surgeons·Blake J SchultzMichael J Gardner
May 27, 2020·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Michael ChangAlexander R Vaccaro
Feb 27, 2020·Clinical Spine Surgery : a Spine Publication·Gregory D SchroederAlan S Hilibrand
Dec 11, 2019·International Journal of Environmental Research and Public Health·María Del Carmen Valls Martínez, Alicia Ramírez-Orellana
Jan 25, 2020·The Journal of the American Academy of Orthopaedic Surgeons·Blake J SchultzMichael J Gardner
Sep 16, 2020·Internal Medicine Journal·Mark H ArnoldIan Kerridge
Dec 1, 2020·World Neurosurgery·Brandon M LehrichMichael Y Oh
Feb 25, 2021·Clinical Orthopaedics and Related Research·Bastiaan T van HoornDavid Ring
Mar 4, 2021·International Journal of Environmental Research and Public Health·María Del Carmen Valls MartínezMayra Soledad Grasso
Apr 1, 2021·The Journal of Bone and Joint Surgery. American Volume·Krishn Khanna, Mohammad Diab

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