Are well-calibrated users effective users? Associations between calibration of trust and performance on an automation-aided task

Human Factors
Stephanie M MerrittKelli Huber

Abstract

We present alternative operationalizations of trust calibration and examine their associations with predictors and outcomes. It is thought that trust calibration (correspondence between aid reliability and user trust in the aid) is a key to effective human-automation performance. We propose that calibration can be operationalized in three ways. Perceptual accuracy is the extent to which the user perceives the aid's reliability accurately at one point in time. Perceptual sensitivity and trust sensitivity reflect user adjustment of perceived reliability and trust as the aid's actual reliability changes over time. One hundred fifty-five students completed an X-ray screening task with an automated screener. Awareness of the aid's accuracy trajectory and error type was examined as predictors, and task performance and aid failure detection were examined as outcomes. Awareness of accuracy trajectory was significantly associated with all three operationalizations of calibration, but awareness of error type was not when considered in conjunction with accuracy trajectory. Contrary to expectations, only perceptual accuracy was significantly associated with task performance and failure detection, and combined, the three operationalizations...Continue Reading

References

May 21, 2004·Human Factors·John D Lee, Katrina A See
Jan 27, 2006·Human Factors·Mark St JohnJeffrey G Morrison
Aug 5, 2009·The Journal of General Psychology·Stephen Rice
Nov 11, 2009·Human Factors·Christopher D WickensKrisstal Clayton
Sep 10, 2011·Human Factors·Stephanie M Merritt

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Citations

Feb 2, 2017·Human Factors·Mica R Endsley
Aug 14, 2020·Ergonomics·Megan L Bartlett, Jason S McCarley
Oct 20, 2018·Human Factors·Megan L Bartlett, Jason S McCarley
Aug 28, 2018·Frontiers in Human Neuroscience·Ewart J de VisserCraig G McDonald
Jan 30, 2021·Human Factors·Melanie M BoskemperJason S McCarley
Apr 29, 2021·Human Factors·Erin K Chiou, John D Lee
Mar 7, 2017··Brittany E. NoahBruce N. Walker
Sep 19, 2019··Brittany HolthausenBruce N. Walker
Sep 19, 2019··Brittany E. HolthausenAlexander G. Mirnig
Mar 9, 2017··Shlomo BerkovskyRonnie Taib

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Methods Mentioned

BETA
X-ray

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