PMID: 26793724Jan 23, 2016Paper

Assessment of dental students' communication skills with patients

Journal of Advances in Medical Education & Professionalism
Mahtab MemarpourZahra Zarei

Abstract

Establishment of effective communication between the clinician and patient is essential in order to increase the effectiveness of treatment. These skills have been less investigated among dental students. This study aimed to evaluate communication skills of dental students in Shiraz with patients through direct observation, patients' perspectives and students' self-assessments. This cross-sectional study enrolled the fifth and sixth year dental students and one of each student's patients who was chosen using simple random sampling method. We used a checklist for data collection. Students' communication skills were assessed at three steps of the student-patient interview - at the beginning of the interview, during the interview, and at the end of the interview. The checklist was completed by three groups: 1) an observer, 2) the patient and 3) the student, as self-assessment. The validity of the checklist was confirmed by clinical professors and the reliability was determined by Cronbach's alpha test. Data were analyzed using descriptive statistics and Student's t test. A repeated measure MANOVA was used to compare the mean communication skills in the researcher, patients, and students at each step of the patient interviews. Ther...Continue Reading

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