Association between emergency physician self-reported empathy and patient satisfaction

PloS One
Hao WangNestor R Zenarosa

Abstract

Higher physician self-reported empathy has been associated with higher overall patient satisfaction. However, more evidence-based research is needed to determine such association in an emergent care setting. To evaluate the association between physician self-reported empathy and after-care instant patient-to-provider satisfaction among Emergency Department (ED) healthcare providers with varying years of medical practice experience. A prospective observational study conducted in a tertiary care hospital ED. Forty-one providers interacted with 1,308 patients across 1,572 encounters from July 1 through October 31, 2016. The Jefferson Scale of Empathy (JSE) was used to assess provider empathy. An after-care instant patient satisfaction survey, with questionnaires regarding patient-to-provider satisfaction specifically, was conducted prior to the patient moving out of the ED. The relation between physician empathy and patient satisfaction was estimated using risk ratios (RR) and their corresponding 95% confidence limits (CL) from log-binomial regression models. Emergency Medicine (EM) residents had the lowest JSE scores (median 111; interquartile range [IQR]: 107-122) and senior physicians had the highest scores (median 119.5; IQR: ...Continue Reading

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Citations

Apr 23, 2019·AEM Education and Training·Katie E PettitJeffrey A Kline
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Dec 22, 2021·Journal of Medical Internet Research·Rachel G CurtisCarol A Maher

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