Association between family doctors' practices characteristics and patient evaluation of care

Health Policy
Zalika Klemenc-KetisJanko Kersnik

Abstract

Patients' evaluations of primary care are influenced by three major dimensions: patients', family doctors' and practices' characteristics. A lot of primary care practices use possibilities of new information technologies, such as chronic patients' electronic registers, clinical guideline support systems, electronic medical records and clinical decision system. The aim of this study was to determine possible effects of quality characteristics of family doctors' practices on patients' satisfaction. This observational cross-sectional study in 36 randomly selected family doctors' practices, stratified to practices' size and urbanization was performed between 2008 and 2009. Each practice included 100 randomly selected adult patients: 30 high-risk patients for CVD, but without a history of CVD, 30 patients with an established coronary disease, and 40 healthy adult patients (aged 18-45 years). Data was collected with a questionnaire, used in European Practice Assessment of Cardiovascular risk management (EPA Cardio study), and with European Patients Evaluation of general practice care (EUROPEP) questionnaire. Final sample consisted of 2482 patients (68.9% response rate). Higher satisfaction scores were associated with worse self-rated...Continue Reading

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Citations

Sep 14, 2013·Journal of Clinical Nursing·Zalika Klemenc-KetisJanko Kersnik
Apr 22, 2015·International Journal for Equity in Health·Suzana KertDanica Rotar Pavlič
Oct 25, 2017·Zdravstveno Varstvo·Zalika Klemenc-KetišGunnar Tschudi Bondevik
Nov 15, 2018·Open Medicine·Tatjana Kitić JakličKsenija Tušek Bunc
Jul 17, 2018·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Zalika Klemenc-KetisAntonija Poplas Susič

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