Barriers and Facilitators Affecting Patient Portal Implementation from an Organizational Perspective: Qualitative Study

Journal of Medical Internet Research
Laura KooijWim H van Harten

Abstract

The number of patient portals is rising, and although portals can have positive effects, their implementation has major impacts on the providing health care institutions. However, little is known about the organizational factors affecting successful implementation. Knowledge of the specific barriers to and facilitators of various stakeholders is likely to be useful for future implementations. The objective of this study was to identify the barriers to and facilitators of patient portal implementation facing various stakeholders within hospital organizations in the Netherlands. Purposive sampling was used to select hospitals of various types. A total of 2 university medical centers, 3 teaching hospitals, and 2 general hospitals were included. For each, 3 stakeholders were interviewed: (1) medical professionals, (2) managers, and (3) information technology employees. In total, 21 semistructured interviews were conducted using the Grol and Wensing model, which describes barriers to and facilitators of change in health care practice at 6 levels: (1) innovation; (2) individual professional; (3) patient; (4) social context; (5) organizational context; and (6) economic and political context. Two researchers independently selected and ...Continue Reading

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Citations

Mar 27, 2019·Journal of Medical Internet Research·Bertalan Mesko, Zsuzsa Győrffy
Jul 28, 2020·Journal of Medical Internet Research·Melita AvdagovskaTania Stafinski
Jul 10, 2020·BMC Medical Informatics and Decision Making·Zahra NiazkhaniHabibollah Pirnejad
Jun 17, 2021·The American Surgeon·Trevor SilvaSharon S Lum
Aug 28, 2021·Journal of Medical Internet Research·Antonius Mattheus van RijtBettine Pluut

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