Barriers and facilitators of care for diverse patients: Nurse leader perspectives and nurse manager implications

Journal of Nursing Management
Yolanda OgboluGrace Fitzpatrick

Abstract

To examine chief nurse executives' perspectives on: (1) the provision of culturally and linguistically appropriate services in hospitals and (2) to identify barriers and facilitators associated with the implementation of culturally and linguistically appropriate services. Hospitals continue to face challenges providing care to diverse patients. The uptake of standards related to culturally and linguistically appropriate services into clinical practice is sluggish, despite potential benefits, including reducing health disparities, patient errors, readmissions and improving patient experiences. A qualitative study with chief nurse executives from one eastern United States (US). Data were analysed using content analysis. Seven themes emerged: (1) lack of awareness of resources for health care organisations; (2) constrained cultural competency training; (3) suboptimal resources (cost and time); (4) mutual understanding; (5) limited workplace diversity; (6) community outreach programmes; and (7) the management of unvoiced patient expectations. As the American population diversifies, providing culturally and linguistically appropriate services remains a priority for nurse leaders. Being aware and utilizing the resources, policies and...Continue Reading

References

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Jul 8, 2011·Journal of Nursing Care Quality·Lynn M DeitrickDeborah Swavely
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Citations

Jul 16, 2019·Journal of Nursing Management·Kathleen MarkeyGeorgina Taylor
Oct 28, 2019·Western Journal of Nursing Research·Jee Young Joo, Megan F Liu
Sep 27, 2019·Journal of Continuing Education in Nursing·Susan M McLennonAltheria Davis
May 20, 2021·The Journal of Nursing Administration·Trarina Jerome Harris
Aug 14, 2021·Nursing Open·Jee Young Joo, Megan F Liu
Jun 18, 2020·Pediatrics·Jeffrey D HorbarYolanda Ogbolu
Dec 16, 2021·Journal of Transcultural Nursing : Official Journal of the Transcultural Nursing Society·Ana Luiza Ferreira Aydogdu

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