Case management in the Canadian Forces

Lippincott's Case Management : Managing the Process of Patient Care
Danielle Bérubé

Abstract

Changes in the Canadian military healthcare structure, and an increased reliance on the public healthcare sector, resulted in care fragmentation and a growing dissatisfaction among members with the quality of health services. To remedy the situation, the Canadian Forces began a major re-engineering of its healthcare services. A component of this reform was the implementation of a case management program to improve the continuity of care for members with complex or chronic medical conditions. Member satisfaction surveys revealed that the case management program meets their needs.

References

Jan 23, 2003·Canadian Journal of Nursing Leadership·D Bérubé, R Carefoote

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