Client satisfaction with family planning services in the area of high unmet need: evidence from Tanzania Service Provision Assessment Survey, 2014-2015

Reproductive Health
Deogratius BintabaraBonaventura C T Mpondo

Abstract

Client satisfaction has been found to be an important factor for the uptake and continuation of family planning services. This study aimed to examine the current status of and factors associated with client's satisfaction with family planning services in Tanzania, which has a high unmet need for family planning. The study used data from the Tanzania Service Provision Assessment survey of 2014-2015. A facility was classified as having high service readiness for FP if it scored at least 67.7% on a composite score based on three domains (staff training and guidelines, basic diagnostic equipment, and basic medicines), following criteria developed by the World Health Organization. The exit interview questionnaire was used to collect information from women about their level of satisfaction, whether "very satisfied," "more or less satisfied," or not satisfied with the services received. The response was dichotomized into "Yes" if the woman reported being very satisfied with services received otherwise coded as "No". Unadjusted and adjusted logistic regression models were used to assess the association between the client satisfaction and covariate variables; service readiness, facility type, managing authority, location, management mee...Continue Reading

References

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Jul 23, 2002·Studies in Family Planning·Ann K BlancTrevor N Croft
Aug 5, 2006·Social Science & Medicine·Kenneth Leonard, Melkiory C Masatu
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Sep 10, 2016·The Journal of Family Planning and Reproductive Health Care·Leonardo ChavaneMarleen Temmerman

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Methods Mentioned

BETA
contraception

Software Mentioned

Stata
Observersion

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