Comparison of Outpatient Satisfaction Survey Scores for Asian Physicians and Non-Hispanic White Physicians

JAMA Network Open
Luis C GarciaLatha P Palaniappan

Abstract

Patient satisfaction scores are used to inform decisions about physician compensation, and there remains a lack of consensus regarding the need to adjust scores for patient race/ethnicity. Previous research suggests that patients prefer physicians of the same race/ethnicity as themselves and that Asian patients provide lower satisfaction scores than non-Hispanic white patients. To examine whether Asian physicians receive less favorable patient satisfaction scores relative to non-Hispanic white physicians. This population-based survey study used data from Press Ganey Outpatient Medical Practice Surveys collected from December 1, 2010, to November 30, 2014, which included 149 775 patient survey responses for 962 physicians. Every month, 5 patients per physician were randomly selected to complete a satisfaction survey after an outpatient visit. Hierarchical multivariable logistic regression was used to examine the association between Asian race/ethnicity of the physician and racial/ethnic concordance of the patient with the probability of receiving the highest score on the survey item rating the likelihood to recommend the physician. Statistical analysis was performed from April 2 to August 27, 2018. Physician characteristics incl...Continue Reading

References

Oct 24, 2001·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·M Rahmqvist
Feb 19, 2002·Social Science & Medicine·Phi Linh Nguyen ThiF Guillemin
Jan 24, 2004·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Somnath Saha, David H Hickam
Mar 11, 2004·Journal of General Internal Medicine·Quyen Ngo-MetzgerRussell S Phillips
Nov 24, 2004·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Thomas V Perneger
Oct 29, 2005·Science·Jeffrey Mervis
Aug 18, 2006·BMC Health Services Research·José M QuintanaAndrew Thompson
Dec 20, 2007·Health Care Management Review·Jonathon R B Halbesleben, Cheryl Rathert
Jan 9, 2008·Value in Health : the Journal of the International Society for Pharmacoeconomics and Outcomes Research·Hong Xiao, Janet P Barber
Jul 25, 2009·Journal of Immigrant and Minority Health·Matthew O'Brien, Judy Shea
Sep 4, 2009·Journal of General Internal Medicine·Marcella Nunez-SmithElizabeth H Bradley
Feb 26, 2010·International Journal for Equity in Health·John ZweiflerRebeca A Lopez
Aug 31, 2010·BMC Family Practice·Evangelos KontopantelisDavid Reeves
Feb 10, 2012·Annals of Surgery·Don K Nakayama
Jan 9, 2015·The Journal of Bone and Joint Surgery. American Volume·Brent GrahamMarc Swiontkowski
Apr 17, 2016·The Spine Journal : Official Journal of the North American Spine Society·Brian E EtierSteven M Theiss
Aug 5, 2016·BMC Health Services Research·A R TyserA P Presson
Feb 12, 2017·Health and Quality of Life Outcomes·Angela P PressonAndrew R Tyser
Feb 6, 2018·Annals of Plastic Surgery·Sean S LiAmanda A Gosman
Feb 13, 2018·Women's Health Issues : Official Publication of the Jacobs Institute of Women's Health·Lisa J Rogo-GuptaMagali Fassiotto

❮ Previous
Next ❯

Citations

May 18, 2019·JAMA Network Open·Brian W RobertsStephen Trzeciak
Sep 19, 2019·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Paul HeidenreichLatha Palaniappan
Jul 15, 2020·Foot & Ankle International·Devon C NixonFlorian Nickisch
Jul 24, 2020·BMC Health Services Research·Lillian LiaoLatha Palaniappan
Mar 26, 2021·Medicine·Andrew R StephensNikolas H Kazmers
Apr 9, 2021·The Laryngoscope·Stephanie Shintani SmithAlan G Micco
Apr 10, 2021·Journal of General Internal Medicine·Brian W RobertsStephen Trzeciak
Oct 6, 2020·International Journal of Women's Dermatology·Mio NakamuraKelly B Cha

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.