Connect dispatch centers for call handling improves performance

Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine
Yann PenverneEmmanuel Montassier

Abstract

The aim of this Letter to the Editor was to report a strategy to reduce time waiting for emergency calls in a dispatch center, in line with a recently published article that reviewed evidence for medical dispatching systems to accurately dispatch Emergency medical Services. Here, we tested the effect of a connected distribution of calls, where a call is allocated to the first available resource among a pooled group of telecommunicators from several dispatch centers. We found that connect dispatch centers improve dispatch center performance, especially during an overloaded period. It could be leveraged to handle emergency calls without delay and to appropriately dispatch Emergency Medical Services.

References

Jul 25, 2009·Emergency Medicine Journal : EMJ·Helen SnooksUNKNOWN 999 EMS Research Forum Board
Feb 11, 2015·Prehospital Emergency Care : Official Journal of the National Association of EMS Physicians and the National Association of State EMS Directors·Kate CantwellPaul Dietze
May 19, 2017·European Journal of Emergency Medicine : Official Journal of the European Society for Emergency Medicine·Yann PenverneEmmanuel Montassier
Oct 23, 2017·The American Journal of Emergency Medicine·Gorkem Sariyer
Nov 11, 2018·Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine·K Bohm, L Kurland

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