Consumer attitudes about health care acquired infections: a German survey on factors considered important in the choice of a hospital

American Journal of Medical Quality : the Official Journal of the American College of Medical Quality
Ralf-Peter VonbergP Gastmeier

Abstract

Most patients are free in their choice of hospital for nonemergency admissions. In a nationwide survey in 1000 German households, we interviewed randomly chosen persons (age 14 and older) by phone about what they consider important when choosing a hospital. A standardized questionnaire was used. Additionally, question order was randomized prior to each interview. Demographic data included age, gender, education, and previous admissions to hospitals. Categories that might influence the choice of hospital included "distance to hospital," "friendly staff," "staff-to-patient ratio," "cleanliness," "nosocomial infection rate," "own experiences," "friend's opinion," and "facility's reputation in public media." General cleanliness, low nosocomial infection rates, and friendly staff proved to be the most important issues in our study. In contrast, the reputation of the health care facility in the public media was much less important. It seems that kindness and basic hygiene measures, both quite inexpensive factors, are key issues for patients.

References

Feb 1, 1989·American Journal of Infection Control·P J Miller, B M Farr
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Citations

Sep 13, 2011·BMC Health Services Research·Ingrid B de GrootUNKNOWN CHOICE-2 study group
Aug 24, 2012·BMC Health Services Research·Aafke VictoorJany J D J M Rademakers
Sep 13, 2015·World Journal of Surgery·Alexander T YahandaTimothy M Pawlik
Jan 17, 2009·The Journal of Hospital Infection·V MerleP Czernichow
May 29, 2013·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Anthony A LavertyChristopher Millett
Dec 1, 2015·The Journal of Hospital Infection·R AhmadA Holmes
Jan 30, 2010·Medical Decision Making : an International Journal of the Society for Medical Decision Making·Joyce Dijs-ElsingaPerla J Marang-van de Mheen
Oct 21, 2010·Medical Decision Making : an International Journal of the Society for Medical Decision Making·Ewout W Steyerberg, Hester F Lingsma
May 2, 2012·Medical Decision Making : an International Journal of the Society for Medical Decision Making·I B de GrootUNKNOWN CHOICE-2 Study Group
Nov 10, 2011·Medical Decision Making : an International Journal of the Society for Medical Decision Making·P J Marang-van de MheenJ Kievit
Nov 15, 2017·BMC Health Services Research·Werner de Cruppé, Max Geraedts
Dec 27, 2017·Health Services Management Research : an Official Journal of the Association of University Programs in Health Administration·Sebastian GurtnerMaría Vaquero Martín

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