Consumer experiences in a consumer-driven health plan

Health Services Research
J ChristiansonRoger Feldman

Abstract

To assess the experience of enrollees in a consumer-driven health plan (CDHP). Survey of University of Minnesota employees regarding their 2002 health benefits. Comparison of regression-adjusted mean values for CDHP and other plan enrollees: customer service, plan paperwork, overall satisfaction, and plan switching. For CDHP enrollees only, use of plan features, willingness to recommend the plan to others, and reports of particularly negative or positive experiences. There were significant differences in experiences of CDHP enrollees versus enrollees in other plans with customer service and paperwork, but similar levels of satisfaction (on a 10-point scale) with health plans. Eight percent of CDHP enrollees left their plan after one year, compared to 5 percent of enrollees leaving other plans. A minority of CDHP enrollees used online plan features, but enrollees generally were satisfied with the amount and quality of the information provided by the CDHP. Almost half reported a particularly positive experience, compared to a quarter reporting a particularly negative experience. Thirty percent said they would recommend the plan to others, while an additional 57 percent said they would recommend it depending on the situation. Much...Continue Reading

References

May 9, 2000·Medical Care·M J CarlsonF Prestianni
Mar 20, 2002·Health Affairs·Jon B ChristiansonRuth Taylor
Mar 26, 2003·Health Services Research·Kelly J DeversTimothy K Lake
Apr 4, 2003·Health Affairs·Dale ShallerSuzanne Delbanco
Apr 22, 2003·Health Affairs·Jon R GabelThomas Rice
Sep 13, 2003·Health Services Research·Patrick J RoohanFoster C Gesten
Jul 3, 2004·Health Services Research·Stephen T ParenteJon B Christianson

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Citations

Jul 22, 2008·Health Care Analysis : HCA : Journal of Health Philosophy and Policy·Christiaan J Lako, Pauline Rosenau
Dec 25, 2009·Journal of General Internal Medicine·Tracy A LieuAlison A Galbraith
Jul 19, 2008·Health Economics, Policy, and Law·Daniel Callahan
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Nov 26, 2010·Archives of Internal Medicine·Jeffrey T KullgrenTracy A Lieu
Jul 3, 2004·Health Services Research·Karen Davis
Mar 18, 2011·New Solutions : a Journal of Environmental and Occupational Health Policy : NS·Elaine DraperDan J Tennenhouse
Nov 30, 2011·Cadernos de saúde pública·Rafael Felipe SchiozerRichard Saito
Nov 26, 2008·Medical Care Research and Review : MCRR·Jonathan T Kolstad, Michael E Chernew
Nov 15, 2005·Health Affairs·Meredith RosenthalArnold Milstein

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