Consumer perceptions of safety in hospitals

BMC Public Health
Sue M EvansAdrian J Esterman

Abstract

Studies investigating adverse events have traditionally been principally undertaken from a medical perspective. The impact that experience of an adverse event has on consumer confidence in health care is largely unknown. The objectives of the study were to seek public opinion on 1) the rate and severity of adverse events experienced in hospitals; and 2) the perception of safety in hospitals, so that predictors of lack of safety could be identified. A multistage, clustered survey of persons residing in South Australia (2001), using household interviews (weighted n = 2,884). A total of 67% of respondents aged over forty years reported having at least one member of their household hospitalised in the past five years; with the average being two hospital admissions in five years. Respondents stated that 7.0% (95%CI: 6.2% to 7.9%) of those hospital admissions were associated with an adverse event; 59.7% of respondents (95% CI: 51.4% to 67.5%) rated the adverse event as really serious and 48.5% (95% CI: 40.4% to 56.8%) stated prolonged hospitalisation was required as a consequence of the adverse event. Perception of safety in hospitals was largely affected by the experience of an adverse event; really serious events were the most sign...Continue Reading

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Citations

Feb 27, 2008·Journal of General Internal Medicine·Katrina ArmstrongJudy A Shea
Mar 1, 2008·International Journal of Evidence-based Healthcare·Leslye LongZoe Jordan
Dec 27, 2011·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·J J MiraJ Aranaz-Andrés
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Dec 3, 2011·Joint Commission Journal on Quality and Patient Safety·Tomonori HasegawaKunichika Matsumoto

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