PMID: 9437130May 1, 1996Paper

Consumer satisfaction in two small rural communities: a quick methodology to empower rural communities to assess their own healthcare needs

The Australian Journal of Rural Health
R WoodcockC Waddell

Abstract

This study was designed to develop a quick methodology to assess the healthcare needs of a rural community and to determine what factors make these communities 'happy' or 'unhappy' with respect to medical service provision. Two rural shires of approximately 4000 people each were chosen from different health regions of Western Australia. The methodology consisted of interviews with healthcare providers and key community informants as well as a community questionnaire. The interviewing process showed that key community informants offered no new information in addition to that already provided by the healthcare providers. Furthermore, all key points would have been covered by interviewing approximately 60% of all healthcare providers in each community. Hand delivery of the community questionnaire yielded the highest response rate. The level of community satisfaction with general practitioner (GP) and hospital services determines whether a community is medically 'happy' or 'unhappy'.

References

Jun 3, 1991·The Medical Journal of Australia·J S Humphreys, H C Weinand
Jun 8, 1988·The Journal of Rural Health : Official Journal of the American Rural Health Association and the National Rural Health Care Association·B A Amundson, R A Rosenblatt
Dec 1, 1946·American Journal of Public Health and the Nation's Health·J W MOUNTIN

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Citations

Jan 24, 2009·The Australian Journal of Rural Health·Max Kamien
Jun 27, 2008·Australian and New Zealand Journal of Public Health·Katrin HausdorfJoanne Aitken
May 25, 2005·American Journal of Community Psychology·Matthew ChinmanJeffrey Sheldon
Mar 20, 2013·Perspectives in Public Health·Angela Eden, Janice Lowndes

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