Conveying empathy to hospice family caregivers: team responses to caregiver empathic communication.

Patient Education and Counseling
Elaine Wittenberg-LylesRobin L Kruse

Abstract

The goal of this study was to explore empathic communication opportunities presented by family caregivers and responses from interdisciplinary hospice team members. Empathic opportunities and hospice team responses were analyzed from bi-weekly web-based videoconferences between family caregivers and hospice teams. The authors coded the data using the Empathic Communication Coding System (ECCS) and identified themes within and among the coded data. Data analysis identified 270 empathic opportunity-team response sequences. Caregivers expressed statements of emotion and decline most frequently. Two-thirds of the hospice team responses were implicit acknowledgements of caregiver statements and only one-third of the team responses were explicit recognitions of caregiver empathic opportunities. Although hospice team members frequently express emotional concerns with family caregivers during one-on-one visits, there is a need for more empathic communication during team meetings that involve caregivers. Hospice clinicians should devote more time to discussing emotional issues with patients and their families to enhance patient-centered hospice care. Further consideration should be given to training clinicians to empathize with patients...Continue Reading

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Citations

Mar 20, 2013·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·George DemirisElaine Wittenberg-Lyles
Mar 5, 2014·Journal of Palliative Medicine·Stewart C AlexanderRobert Gramling
Jul 29, 2016·The American Journal of Hospice & Palliative Care·Debra Parker OliverGreg Petroski
Dec 19, 2017·Journal of Social Work in End-of-life & Palliative Care·Meredith Stensland, Miriam Landsman
Oct 6, 2012·Journal of Palliative Medicine·Karla T WashingtonEdith Crumb

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