Coping With Trauma, Celebrating Life: Reinventing Patient And Staff Support During The COVID-19 Pandemic

Health Affairs
Eric K WeiHyung J Cho

Abstract

The coronavirus disease 2019 (COVID-19) pandemic presented unprecedented challenges to the New York City Health + Hospitals (NYC H+H) system. Besides ramping up capacity and adapting operations quickly to handle the patient surge, NYC H+H had to find new ways to provide emotional and psychological support for patients, families, and staff. To help families keep in touch, dedicated staff provided daily updates by phone and used tablets for virtual visits. An expanded palliative care team held virtual consultations with families to discuss advance care planning and end-of-life decisions. Bereavement hotlines were set up for families who lost loved ones. Enhanced staff support included one-one-one and group sessions with behavioral health specialists, a behavioral health hotline, a webinar series, respite rooms, as well as complimentary lodging and child care. NYC H+H created new rituals to celebrate recoveries and mourn losses. As regular operations resume, NYC H+H plans to sustain and build upon emotional and psychological support initiatives developed during the surge. [Editor's Note: This Fast Track Ahead Of Print article is the accepted version of the manuscript. The final edited version will appear in an upcoming issue of He...Continue Reading

References

May 28, 2019·The Western Journal of Emergency Medicine·Christine R StehmanAdam R Kellogg
Apr 17, 2020·MMWR. Morbidity and Mortality Weekly Report·UNKNOWN CDC COVID-19 Response Team

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Citations

Dec 8, 2020·The American Journal of Hospice & Palliative Care·Sarah Elizabeth PetryAnthony Galanos
Dec 29, 2020·Soins; la revue de référence infirmière·Maxime ProstHugues Lefort
Jan 27, 2021·Journal of Healthcare Risk Management : the Journal of the American Society for Healthcare Risk Management·Victorio R TolentinoLuba Chalyavski
Feb 9, 2021·Journal of Pain and Symptom Management·Michael W RabowRodney O Tucker
Apr 4, 2021·International Journal of Environmental Research and Public Health·Paula Franklin, Anna Gkiouleka
Jul 25, 2021·Home Health Care Services Quarterly·Ksenia GorbenkoAlex D Federman
Aug 8, 2021·International Journal of Environmental Research and Public Health·Mahnoosh HassankhaniAbolghasem Azhdari

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