Country perspective on medical tourism: the Malaysian experience

Leadership in Health Services
Noor Hazilah Abd ManafZainurin Dahari

Abstract

The study seeks to explore the perception of international patients on Malaysia as a medical tourism destination country, as well as overall patient satisfaction, perceived value and future intention for repeat treatment and services. Self-administered questionnaire was the main method of data collection. The survey covered major private hospitals in medical tourists' states in the country, namely, Penang, Melaka, Selangor and Kuala Lumpur. Convenience sampling was used due to the condition of patients as respondents. Indonesian patients formed the largest majority of international patients in the country. Five dimensions of medical tourism in Malaysia was identified, namely, hospital and staff, country factor, combining tourism and health services, cost saving and insurance and unavailability of treatment. Of these, hospital and staff was found to be the most important factor for the patients. Perception of value, overall satisfaction and intention for future treatment was also found to be high. This indicates that Malaysia is on the right footing in this burgeoning industry. Findings from the study will enable policy-makers to better position Malaysia as a medical tourist destination country. Medical tourism is a recent pheno...Continue Reading

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Citations

Apr 24, 2016·Maturitas·Neil LuntJohanna Hanefeld
Jul 26, 2016·Frontiers in Public Health·Ladislav ZálišKai Ruggeri
Jun 2, 2018·Evidence-based Complementary and Alternative Medicine : ECAM·Jaekwon ShinIn-Hyuk Ha

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