Cross-sectional survey of community pharmacists' views of the electronic Minor Ailment Service in Scotland

The International Journal of Pharmacy Practice
Vibhu PaudyalDerek Stewart

Abstract

The aim was to investigate community pharmacists' views on the implementation of the electronic Minor Ailment Service (e-MAS) in Scottish community pharmacies and to quantify the barriers and facilitators to service provision. A postal cross-sectional survey of all community pharmacies in Scotland (n = 1138) was conducted. A combination of open, closed and Likert-type questions were used. A response rate of 49.5% was achieved. A majority of respondents (over 84%) ranked their level of implementation of e-MAS as 4 or 5 on the five-point scale where point 1 represented 'not at all' and 5 represented 'very high'. A majority also identified opportunities to extend professional roles (83.3%), opportunities for more effective patient treatment (78.5%), opportunities to better meet patient expectations (74.4%) and financial advantage to their pharmacy (52.6%) as benefits of e-MAS. Suspected misuse/overuse of the service by some customers (75.1%) and time required for recording each consultation or supply (61.3%) were two barriers agreed upon by the majority of the respondents. A majority of respondents had positive views towards e-MAS. The benefits agreed upon by the majority of the respondents relate to known facilitators of communit...Continue Reading

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Citations

Apr 29, 2011·International Journal of Clinical Pharmacy·Somying PumtongClaire W Anderson
Jun 29, 2012·International Journal of Clinical Pharmacy·Vibhu PaudyalDerek Stewart
Jun 25, 2015·Research in Social & Administrative Pharmacy : RSAP·G R Donovan, V Paudyal
Jan 29, 2011·Research in Social & Administrative Pharmacy : RSAP·Anna M WesterlingMarja Airaksinen
Oct 19, 2016·Saudi Pharmaceutical Journal : SPJ : the Official Publication of the Saudi Pharmaceutical Society·Mirai Mourad SadekAbdulla Shehab
Jul 27, 2018·Health & Social Care in the Community·Ali M K HindiEllen I Schafheutle
Dec 17, 2015·The International Journal of Pharmacy Practice·Efi MantzouraniMary Louise Hughes
Sep 14, 2020·Research in Social & Administrative Pharmacy : RSAP·Faith R Yong

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