Dealing with conflict. The Margaret Chapman case

The Journal of Nursing Administration
E Kushell, S Ruh

Abstract

Although faculty in graduate schools of business and nursing teach their students many useful technical and managerial skills, one area often not considered in depth is how to deal with dysfunctional departmental conflict and confrontation resulting from organizational politics and ingrained defensiveness. The authors discuss an actual organizational situation at Island Harbor Hospital (a pseudonym). They discuss how the situation was handled, and what lessons the organization eventually learned. They explore how increasing organizational learning and reducing dysfunctional communication patterns can enable an organization not only to approach its problems in a more effective way, but also avoid issues before they become problematic.

Citations

Aug 12, 2004·Journal of Evaluation in Clinical Practice·Rosemary RushmerHuw T O Davies
May 23, 2003·Journal for Nurses in Staff Development : JNSD : Official Journal of the National Nursing Staff Development Organization·G M BartolM McSweeney

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