Determinants of Overall Satisfaction with Public Clinics in Rural China: Interpersonal Care Quality and Treatment Outcome

International Journal of Environmental Research and Public Health
Wenhua WangJeannie Haggerty

Abstract

The primary health care quality factors determining patient satisfaction will shape patient-centered health reform in China. While rural public clinics performed better than hospitals and private clinics in terms of patient perceived quality of primary care in China, there is little information about which quality care aspects drove patients' satisfaction. Using a World Health Organization database on 1014 rural public clinic users from eight provinces in China, our multiple linear regression model estimated the association between patient perceived quality aspects, one treatment outcome, and overall primary health care satisfaction. Our results show that treatment outcome was the strongest predictor of overall satisfaction (β = 0.338 (95% CI: 0.284 to 0.392); p < 0.001), followed by two interpersonal care quality aspects, Dignity (being treated respectfully) (β = 0.219 (95% CI: 0.117 to 0.320); p < 0.001) and Communication (clear explanation by the physician) (β = 0.103 (95% CI: 0.003 to 0.203); p = 0.043). Prompt attention (waiting time before seeing the doctor) and Confidentiality (talking privately to the provider) were not correlated with overall satisfaction. The treatment outcome focus, and weak interpersonal primary car...Continue Reading

References

Jun 1, 1982·Medical Care·B S Hulka, S J Zyzanski
Dec 13, 1978·Evaluation and Program Planning·D L LarsenT D Nguyen
Dec 12, 1982·Evaluation and Program Planning·T D NguyenB L Stegner
Feb 24, 2001·Social Science & Medicine·J L JacksonK Kroenke
Mar 23, 2001·Health Technology Assessment : HTA·M RyanC M Robb
May 20, 2003·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Hans Peter JungMichel Wensing
Jul 13, 2007·Quality of Life Research : an International Journal of Quality of Life Aspects of Treatment, Care and Rehabilitation·N B ValentineC J L Murray
Jul 16, 2009·BMC Health Services Research·Karl Peltzer
Oct 12, 2010·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Nak Jin SungUNKNOWN Korean Primary Care Research Group
Mar 16, 2011·Annals of Family Medicine·Catherine HudonMarie-Eve Poitras
Apr 27, 2011·Health Services Research·Margaret E KrukRose Macauley
Jul 12, 2011·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Zhihua YanLi Li
Mar 6, 2012·Lancet·Winnie Chi-Man YipAlan Maynard
Nov 22, 2012·Medical Care Research and Review : MCRR·Cheryl RathertSuzanne Austin Boren
Jan 4, 2013·International Journal of Epidemiology·Paul KowalUNKNOWN SAGE Collaborators
Mar 22, 2014·Health Policy and Planning·Sean SylviaScott Rozelle
Jul 17, 2014·Medical Care Research and Review : MCRR·Rebecca Anhang PricePaul D Cleary
Apr 11, 2015·BioMed Research International·Wenhua WangXiaoyun Liu
Jul 30, 2015·International Journal for Equity in Health·Lixia DouYangfeng Wu
Nov 12, 2016·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Yinhuan HuGuanping Wang
Jan 18, 2017·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Jing SunYuanli Liu
Jun 15, 2017·The International Journal of Health Planning and Management·Ling Li, Hongqiao Fu
Jul 13, 2017·BMC Health Services Research·Kim-Sarah KleijChristian Krauth
Oct 5, 2017·International Journal for Equity in Health·Wenhua WangJeannie Haggerty
Dec 13, 2017·Lancet·Xi LiShengshou Hu
Feb 10, 2018·BMC Health Services Research·Xuanxuan WangKristina Burström

❮ Previous
Next ❯

Citations

Dec 29, 2019·International Journal of Environmental Research and Public Health·Ángel Fernández-Pérez, Ángeles Sánchez
Mar 10, 2020·The Journal of Rural Health : Official Journal of the American Rural Health Association and the National Rural Health Care Association·Matthew J Leach
Aug 3, 2019·International Journal of Environmental Research and Public Health·Shelley White-MeansAhmad Reshad Osmani

❮ Previous
Next ❯

Software Mentioned

SAGE
SPSS

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

© 2022 Meta ULC. All rights reserved