Developing patient-centered teams: The role of sharing stories about patients and patient care

Families, Systems & Health : the Journal of Collaborative Family Healthcare
Ariana H BennettMarji Gold

Abstract

Research indicates that health care teams are good for staff, patients, and organizations. The characteristics that make teams effective include shared objectives, mutual respect, clarity of roles, communication, trust, and collaboration. We were interested in examining how teams develop these positive characteristics. This paper explores the role of sharing stories about patients in developing patient-centered teams. Data for this paper came from 1 primary care clinic as part of a larger Providers Share Workshop study conducted by the University of Michigan. Each workshop included 5 facilitated group sessions in which staff met to talk about their work. This paper analyzes qualitative data from the workshops. Through an iterative process, research team members identified major themes, developed a coding scheme, and coded transcripts for qualitative data analysis. One of the most powerful ways group members connected was through sharing stories about their patients. Sharing clinical cases and stories helped participants bond around their shared mission of patient-centered care, build supportive relationships, enhance compassion for patients, communicate and resolve conflict, better understand workflows and job roles, develop tr...Continue Reading

Citations

Jan 20, 2018·Clinical Obstetrics and Gynecology·Monica Slinkard Philipp, Jody Stonehocker
Mar 20, 2020·Sexual and Reproductive Health Matters·Lena R Hann, Andréa Becker
Mar 20, 2020·Sexual and Reproductive Health Matters·Jane A Hassinger
May 15, 2020·Nursing Ethics·Paola MelisMaria Francisca Jimenez Herrera
Jan 10, 2020·Human Resources for Health·Martina Buljac-SamardzicJeroen D H van Wijngaarden
May 7, 2021·Journal of Interprofessional Care·Cynthia YamamotoRoberta L Woodgate

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