Development of clinical pharmacy key performance indicators for hospital pharmacists using a modified Delphi approach

The Annals of Pharmacotherapy
Olavo FernandesKent Toombs

Abstract

Key performance indicators (KPIs) are quantifiable measures of quality. There are no published, systematically derived clinical pharmacy KPIs (cpKPIs). A group of hospital pharmacists aimed to develop national cpKPIs to advance clinical pharmacy practice and improve patient care. A cpKPI working group established a cpKPI definition, 8 evidence-derived cpKPI critical activity areas, 26 candidate cpKPIs, and 11 cpKPI ideal attributes in addition to 1 overall consensus criterion. Twenty-six clinical pharmacists and hospital pharmacy leaders participated in an internet-based 3-round modified Delphi survey. Panelists rated 26 candidate cpKPIs using 11 cpKPI ideal attributes and 1 overall consensus criterion on a 9-point Likert scale. A meeting was facilitated between rounds 2 and 3 to debate the merits and wording of candidate cpKPIs. Consensus was reached if 75% or more of panelists assigned a score of 7 to 9 on the consensus criterion during the third Delphi round. All panelists completed the 3 Delphi rounds, and 25/26 (96%) attended the meeting. Eight candidate cpKPIs met the consensus definition: (1) performing admission medication reconciliation (including best-possible medication history), (2) participating in interprofessiona...Continue Reading

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Citations

Nov 16, 2017·The Journal of Continuing Education in the Health Professions·Sukhjinder SidhuSarah Murray
Sep 14, 2018·The International Journal of Pharmacy Practice·Katherine BoutinClifford Lo
Jun 11, 2019·Pharmacoepidemiology and Drug Safety·Pauline RaultJean-François Bussières
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