Differences between GP perception of delivered empathy and patient-perceived empathy: a cross-sectional study in primary care

The British Journal of General Practice : the Journal of the Royal College of General Practitioners
Lianne HermansPatrick W Dielissen

Abstract

Empathy has positive effects on a range of healthcare outcomes. It is therefore an important skill for a GP. However, the correlation between GP perception of delivered empathy and patient perception of GP empathic communication during consultations is still unclear. To investigate the correlation between GP perception of delivered empathy and patient-perceived empathy. Cross-sectional study in primary care in the Netherlands, between December 2016 and February 2017. GPs and their patients were asked to fill in an empathy questionnaire directly after a consultation. Patient perception of received empathy during the consultation was measured through the Dutch version of the Consultation and Relational Empathy (CARE) questionnaire. GP perception of delivered empathy during the consultation was measured with an adapted version of the CARE questionnaire. The authors obtained questionnaires from 147 consultations by 34 different GPs in 16 primary care practices. A total of 143 consultations were eligible for inclusion in the analysis. Mean patient-perceived empathy score was significantly higher than mean GPs' empathy score (42.1, range 20.0 to 50.0 and 31.6, range 24.0 to 41.0, respectively, P<0.0001). Furthermore, a low correlatio...Continue Reading

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Citations

Sep 10, 2020·European Journal of Cancer Care·Lucie GehenneUNKNOWN FREGAT Working Group
Sep 1, 2018·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Don Eby
Aug 11, 2020·BMC Family Practice·Caroline Braad HansenTrine Thilsing
Jul 6, 2021·The Veterinary Clinics of North America. Small Animal Practice·Kelly Harrison

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