Digital disruption 'syndromes' in a hospital: important considerations for the quality and safety of patient care during rapid digital transformation

Australian Health Review : a Publication of the Australian Hospital Association
Clair Sullivan, Andrew Staib

Abstract

The digital transformation of hospitals in Australia is occurring rapidly in order to facilitate innovation and improve efficiency. Rapid transformation can cause temporary disruption of hospital workflows and staff as processes are adapted to the new digital workflows. The aim of this paper is to outline various types of digital disruption and some strategies for effective management. A large tertiary university hospital recently underwent a rapid, successful roll-out of an integrated electronic medical record (EMR). We observed this transformation and propose several digital disruption "syndromes" to assist with understanding and management during digital transformation: digital deceleration, digital transparency, digital hypervigilance, data discordance, digital churn and post-digital 'depression'. These 'syndromes' are defined and discussed in detail. Successful management of this temporary digital disruption is important to ensure a successful transition to a digital platform.

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Citations

Jun 13, 2020·Sensors·Lina María Castro BenavidesDaniel Burgos
Nov 21, 2019·Australian Health Review : a Publication of the Australian Hospital Association·Clair SullivanIan Johnson
Oct 23, 2019·Australian Health Review : a Publication of the Australian Hospital Association·Andrew StaibRob Eley
Sep 11, 2020·Australian Health Review : a Publication of the Australian Hospital Association·Rebekah EdenClair Sullivan
Oct 24, 2019·Learning Health Systems·Scott McLachlanNorman Fenton
Oct 9, 2020·Australian Health Review : a Publication of the Australian Hospital Association·Maria SchwarzGail Gordon

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