Digital Divide in Perceived Benefits of Online Health Care and Social Welfare Services: National Cross-Sectional Survey Study

Journal of Medical Internet Research
Tarja HeponiemiHannele Hyppönen

Abstract

The number of online services in health care is increasing rapidly in developed countries. Users are expected to take a more skilled and active role in taking care of their health and prevention of ill health. This induces risks that users (especially those who need the services the most) will drop out of digital services, resulting in a digital divide or exclusion. To ensure wide and equal use of online services, all users must experience them as beneficial. This study aimed to examine associations of (1) demographics (age, gender, and degree of urbanization), (2) self-rated health, (3) socioeconomic position (education, experienced financial hardship, labor market position, and living alone), (4) social participation (voting, satisfaction with relationships, and keeping in touch with friends and family members), and (5) access, skills, and extent of use of information and communication technologies (ICT) with perceived benefits of online health care and social welfare services. Associations were examined separately for perceived health, economic, and collaboration benefits. We used a large random sample representative of the Finnish population including 4495 (56.77% women) respondents aged between 20 and 97 years. Analyses of...Continue Reading

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Citations

Sep 24, 2020·International Journal of Environmental Research and Public Health·Rose CalixteMarlene Camacho-Rivera
Jan 23, 2021·Pharmacy : Journal of Pharmacy, Education and Practice·Hanna JustadTora Hammar
Feb 2, 2021·BMC Medical Informatics and Decision Making·Lena SchifferMario Schiffer
Jun 30, 2021·JMIR Human Factors·Maria Alcocer AlkureishiWei Wei Lee

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