Distribution and determinants of patient satisfaction in oncology: A review of the literature.

Patient Preference and Adherence
Christopher G LisDigant Gupta

Abstract

Cancer is one of the leading causes of morbidity and mortality in the United States. It places considerable mental, physical, and emotional stress on patients and requires them to make major adjustments in many key areas of their lives. As a consequence, the demands on health care providers to satisfy the complex care needs of cancer patients increase manifold. Of late, patient satisfaction has been recognized as one of the key indicators of health care quality and is now being used by health care institutions for monitoring health care improvement programs, gaining accreditation, and marketing strategies. The patient satisfaction information is also being used to compare and benchmark hospitals, identify best-performance institutions, and discover areas in need of improvement. However, the existing literature on patient satisfaction with the quality of cancer care they receive is inconsistent and heterogeneous because of differences in study designs, questionnaires, study populations, and sample sizes. The aim of this review was therefore to systematically evaluate the available information on the distribution and determinants of patient satisfaction in oncology.

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Citations

Mar 5, 2013·European Journal of Oncology Nursing : the Official Journal of European Oncology Nursing Society·Andreas Charalambous
Nov 16, 2012·Patient Preference and Adherence·Digant GuptaChristopher G Lis
Sep 10, 2013·Supportive Care in Cancer : Official Journal of the Multinational Association of Supportive Care in Cancer·Digant GuptaChristopher G Lis
Oct 14, 2014·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Yamile MolinaElizabeth A Calhoun
Jan 12, 2016·European Journal of Cancer Care·A ZuccaD Boadle
Aug 13, 2015·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Gitte Stentebjerg PetersenMette Marianne Vinter
Sep 5, 2015·Health and Quality of Life Outcomes·Digant GuptaChristopher G Lis
Jun 12, 2014·PloS One·Ryan M McCabeMaurie Markman
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Apr 2, 2019·Journal of Pediatric Hematology/oncology·Mohamed ElsaidCarolyn Russo
Aug 15, 2018·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Claire Friedemann SmithBrian D Nicholson

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