PMID: 11906539Mar 22, 2002Paper

Do Internet interventions for consumers cause more harm than good? A systematic review

Health Expectations : an International Journal of Public Participation in Health Care and Health Policy
Tracey L BessellLloyd N Sansom

Abstract

To systematically review the effect of consumer use of online health information on decision-making, attitudes, knowledge, satisfaction and health outcomes and utilization. Electronic databases searched included the Cochrane Controlled Trials Register, MEDLINE, PREMEDLINE (to 14 March 2001), CINAHL, Australian Medical Index, Health and Society, National Institutes of Health Clinical Trials Database and CenterWatch. All post-1995 comparative studies (including controlled studies, before and after studies, and interrupted time series analyses) of Internet users vs. non-Internet users and other communications mediums, and Internet characteristics such as e-mail vs. other communication mediums, were included. Outcomes included consumer decision-making, attitudes, knowledge, satisfaction and measurable changes in health status or health utilization. One reviewer screened all papers then two reviewers independently assessed studies against the selection criteria and any discrepancies were resolved by discussion with a third reviewer. No attempt was made to combine the data for further statistical analysis. We identified 10 comparative studies. Studies evaluated the effectiveness of using the Internet to deliver a smoking cessation pr...Continue Reading

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