PMID: 8606557Apr 1, 1996Paper

Does sponsorship matter in patient satisfaction surveys? A randomized trial

Medical Care
J F EtterA Rougemont

Abstract

The purpose of this study was to assess the impact of sponsorship of a mailed satisfaction survey on response patterns and patient satisfaction ratings, and to establish whether satisfaction ratings depend on the timing of response. The study was part of a patient satisfaction survey conducted in a medical group practice in Geneva, Switzerland. All persons who had received an outpatient visit at the medical practice in the last week of September 1993 were assigned randomly to receiving the survey package either on university letterhead or on the medical practice letterhead. Participation rates were 80.5% and 80.4% in the two groups, respectively. The sponsorship of the survey had no detectable impact on response speed or response completeness. Six out of seven satisfaction scores were higher in the "medical practice" group, but the differences were not statistically significant. As data collection progressed, the cumulative satisfaction rating decreased gradually. This association was statistically significant but moderate. Whether a satisfaction survey is sponsored by a university or a health care provider does not seem to affect survey results. However, low survey response rates may moderately bias satisfaction estimates towa...Continue Reading

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Citations

Feb 19, 2002·Social Science & Medicine·Phi Linh Nguyen ThiF Guillemin
Dec 5, 1998·Journal of Professional Nursing : Official Journal of the American Association of Colleges of Nursing·L Hollinger-Smith
Dec 14, 2002·Health Services Research·Kathleen M MazorJerry H Gurwitz
Jun 19, 2002·Journal of Management in Medicine·Jessie L Tucker
Jun 30, 2005·Journal of Psychiatric Practice·B Christopher FruehGeorge W Arana
Mar 25, 2005·Paediatric Anaesthesia·Tiziana IacobucciGiovanni de Francisci
May 10, 2008·Scandinavian Journal of Psychology·Johan Håkon BjørngaardTorleif Ruud
Mar 26, 2009·Health Services Research·Marc N ElliottLaura Giordano
Feb 15, 2001·Revista de saúde pública·B D VerdessiA C de Azevedo
Dec 12, 2003·Medical Care·Thomas V PernegerBernard Burnand
Jul 10, 2009·The Cochrane Database of Systematic Reviews·Philip James EdwardsSarah Pratap
Mar 22, 2005·Medical Care·Thomas V PernegerPatrick A Bovier
Feb 25, 2006·The Journal of Bone and Joint Surgery. British Volume·C BaumannF Guillemin

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