Does the patient's inherent rating tendency influence reported satisfaction scores and affect division ranking?

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
Patricia FrancisT V Perneger

Abstract

To determine the impact of adjusting for rating tendency (RT) on patient satisfaction scores in a large teaching hospital and to assess the impact of adjustment on the ranking of divisions. Cross-sectional survey. Large 2200-bed university teaching hospital. All adult patients hospitalized during a 1-month period in one of 20 medical divisions. None. Patient experience of care measured by the Picker Patient Experience questionnaire and RT scores. Problem scores were weakly but significantly associated with RT. Division ranking was slightly modified in RT adjusted models. Division ranking changed substantially in case-mix adjusted models. Adjusting patient self-reported problem scores for RT did impact ranking of divisions, although marginally. Further studies are needed to determine the impact of RT when comparing different institutions, particularly across inter-cultural settings, where the difference in RT may be more substantial.

References

Apr 13, 1991·BMJ : British Medical Journal·R Fitzpatrick
Mar 1, 1987·QRB. Quality Review Bulletin·H Vuori
Sep 1, 1993·ANS. Advances in Nursing Science·D Greeneich
Feb 3, 1998·Social Science & Medicine·J Sitzia, N Wood
Jun 13, 1998·Journal of General Internal Medicine·K E CovinskyC S Landefeld
Feb 24, 2001·Social Science & Medicine·J L JacksonK Kroenke
Oct 24, 2001·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·M Rahmqvist
Oct 23, 2002·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Crispin JenkinsonStephen Bruster
Mar 22, 2005·Medical Care·Thomas V PernegerPatrick A Bovier
Feb 14, 2006·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·A A J HendriksJ C J M De Haes
Aug 18, 2006·BMC Health Services Research·José M QuintanaAndrew Thompson
Jan 18, 2007·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Yan ZhangTommie Farrell
Jul 31, 2007·Journal of Dentistry·Michael Robert FenlonJonathan Tim Newton
Aug 30, 2008·Journal of General Internal Medicine·Thomas D SequistDana Gelb Safran
May 19, 2009·Social Science & Medicine·Karin Dorieke HekkertRudolf Bertijn Kool
Oct 9, 2009·Quality & Safety in Health Care·T AgoritsasT V Perneger
Feb 6, 2010·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Mikael Rahmqvist, Ana-Claudia Bara
Feb 25, 2010·Circulation. Cardiovascular Quality and Outcomes·Seth W GlickmanKevin A Schulman
Jun 29, 2010·Health Services Research·Michael DavernKathleen Thiede Call
Aug 5, 2011·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Barbara M Holzer, Christoph E Minder
Dec 28, 2012·The New England Journal of Medicine·Matthew P ManarySeth W Glickman
Oct 15, 2013·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Digant GuptaChristopher G Lis
Dec 24, 2013·Journal of Orthopaedic Science : Official Journal of the Japanese Orthopaedic Association·Rishikesan RamaeshSara Knight

❮ Previous
Next ❯

Citations

Jan 18, 2017·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Jing SunYuanli Liu
Dec 28, 2017·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Jens DetollenaereSara Willems

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

Proceedings of the National Academy of Sciences of the United States of America
S M Stigler
The Journal of Thoracic and Cardiovascular Surgery
David Spiegelhalter
Medical Group Management
N S Fleming
© 2021 Meta ULC. All rights reserved