Effect of teaching motivational interviewing via communication coaching on clinician and patient satisfaction in primary care and pediatric obesity-focused offices

Patient Education and Counseling
Kathryn I PollakSarah Armstrong

Abstract

Studies indicate needed improvement in clinician communication and patient satisfaction. Motivational interviewing (MI) helps promote patient behavior change and improves satisfaction. In this pilot study, we tested a coaching intervention to teach MI to all clinic staff to improve clinician and patient satisfaction. We included four clinics (n=29 staff members). In the intervention clinics (one primary care and one pediatric obesity-focused), we trained all clinic staff in MI through meetings as a group seven times, directly observing clinicians in practice 4-10 times, and providing real-time feedback on MI techniques. In all clinics, we assessed patient satisfaction via anonymous surveys and also assessed clinician burnout and self-rated MI skills. Clinicians in the intervention clinics reported improvements in burnout scores, self-rated MI skills, and perceived cohesion whereas clinicians in the control clinic reported worse scores. Patient satisfaction improved in the intervention clinics more than in the control clinics. This is the first study to find some benefit of training an entire clinic staff in MI via a coaching model. It might help to train staff in MI to improve clinician satisfaction, team cohesion, perceived sk...Continue Reading

References

Jul 20, 2010·Patient Education and Counseling·Yvonne J L van Eijk-HustingsHubertus J M Vrijhoef
Jul 30, 2010·Patient Education and Counseling·Lena Lindhe SöderlundPer Nilsen
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Citations

Jan 27, 2017·The Journal of Physician Assistant Education : the Official Journal of the Physician Assistant Education Association·Judy CusumanoKelsey Shirk
Feb 9, 2019·Scandinavian Journal of Caring Sciences·Trine A GregersenJette Ammentorp
Nov 5, 2019·Southern Medical Journal·Timothy S ThornberryDavid A Gross
Aug 28, 2019·Primary Health Care Research & Development·Lisa Renee Miller-MateroAnupama Nair
Nov 26, 2019·Journal of Pain and Symptom Management·Kathryn I PollakJean S Kutner
May 25, 2020·The Journal of Pediatrics·Joshua T B WilliamsAbraham M Nussbaum
Jun 12, 2021·Advances in Medical Education and Practice·Paul J HershbergerJosephine F Wilson

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