Effective communication and collaboration with health professionals: A qualitative study of primary care pharmacists in Western Australia

PloS One
Tin Fei SimPetra Czarniak

Abstract

The expanded provision of professional services by community pharmacists in the primary care setting encompasses the necessity to communicate and collaborate with other health professionals. Little is currently known about contemporary processes employed for their achievement. To explore contemporary processes employed for effective communication and collaboration between primary care pharmacists and health professionals. In-depth semi-structured interviews were conducted with pharmacists practising in primary care settings requiring varying expertise, practice experience and speciality backgrounds. Interviews were audio-recorded, transcribed verbatim and coded using NVivo version 11. Data were analysed following an inductive approach to facilitate thematic analysis. Twenty-six pharmacists were interviewed, which achieved data saturation. Five overarching themes emerged as participants described their experiences and perspectives regarding processes employed for communication and collaboration: i) tailored means of communication, ii) referral processes, iii) facilitators for effective interactions, iv) barriers to effective interactions, and v) implementation of a national digital health record. Participants acknowledged that t...Continue Reading

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Methods Mentioned

BETA
Pharmacotherapy

Software Mentioned

GuildCare
MedsChecks
NVivo

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