Effectiveness of Conversational Agents (Virtual Assistants) in Health Care: Protocol for a Systematic Review

JMIR Research Protocols
Caroline de CockEdward Meinert

Abstract

Conversational agents (also known as chatbots) have evolved in recent decades to become multimodal, multifunctional platforms with potential to automate a diverse range of health-related activities supporting the general public, patients, and physicians. Multiple studies have reported the development of these agents, and recent systematic reviews have described the scope of use of conversational agents in health care. However, there is scarce research on the effectiveness of these systems; thus, their viability and applicability are unclear. The objective of this systematic review is to assess the effectiveness of conversational agents in health care and to identify limitations, adverse events, and areas for future investigation of these agents. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses Protocols will be used to structure this protocol. The focus of the systematic review is guided by a population, intervention, comparator, and outcome framework. A systematic search of the PubMed (Medline), EMBASE, CINAHL, and Web of Science databases will be conducted. Two authors will independently screen the titles and abstracts of the identified references and select studies according to the eligibility criteria....Continue Reading

References

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Citations

Aug 8, 2020·International Journal of Environmental Research and Public Health·María Consuelo Sáiz-ManzanaresJavier Ochoa-Orihuel
Oct 23, 2020·Journal of Medical Internet Research·Madison Milne-IvesEdward Meinert
May 18, 2021·Journal of Medical Systems·Leonardo Campillos-LlanosPierre Zweigenbaum
Jul 22, 2021·JMIR Research Protocols·Laura MartinengoLorainne Tudor Car
Sep 18, 2021·JMIR Research Protocols·Mara Pereira GuerreiroElena Mugellini
Mar 5, 2021··Cynthia BreazealMatthew Huggins

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