Effects of Using Child Personas in the Development of a Digital Peer Support Service for Childhood Cancer Survivors

Journal of Medical Internet Research
Pontus WärnestålJens Nygren

Abstract

Peer support services have the potential to support children who survive cancer by handling the physical, mental, and social challenges associated with survival and return to everyday life. Involving the children themselves in the design process allows for adapting services to authentic user behaviors and goals. As there are several challenges that put critical requirements on a user-centered design process, we developed a design method based on personas adapted to the particular needs of children that promotes health and handles a sensitive design context. The purpose of this study was to evaluate the effects of using child personas in the development of a digital peer support service for childhood cancer survivors. The user group's needs and behaviors were characterized based on cohort data and literature, focus group interviews with childhood cancer survivors (n=15, 8-12 years), stakeholder interviews with health care professionals and parents (n=13), user interviews, and observations. Data were interpreted and explained together with childhood cancer survivors (n=5) in three explorative design workshops and a validation workshop with children (n=7). We present findings and insights on how to codesign child personas in the c...Continue Reading

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Citations

Apr 28, 2020·Journal of Medical Internet Research·Pieter VandekerckhoveAntoinette A de Bont
May 11, 2018·JMIR Research Protocols·Jens NygrenNiklas Westberg
Jun 30, 2018·BMC Health Services Research·Ingrid LarssonIng-Marie Carlsson
Apr 29, 2019··Abi RoperTimothy Neate
Oct 10, 2019··Andrêsa V. LarentisJorge L. V. Barbosa

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