Eliciting end-user expectations to guide the implementation process of a new electronic health record: A case study using concept mapping

International Journal of Medical Informatics
Erik JoukesNicolette de Keizer

Abstract

To evaluate the usability of concept mapping to elicit the expectations of healthcare professionals regarding the implementation of a new electronic health record (EHR). These expectations need to be taken into account during the implementation process to maximize the chance of success of the EHR. Two university hospitals in Amsterdam, The Netherlands, in the preparation phase of jointly implementing a new EHR. During this study the hospitals had different methods of documenting patient information (legacy EHR vs. paper-based records). Concept mapping was used to determine and classify the expectations of healthcare professionals regarding the implementation of a new EHR. A multidisciplinary group of 46 healthcare professionals from both university hospitals participated in this study. Expectations were elicited in focus groups, their relevance and feasibility were assessed through a web-questionnaire. Nonmetric multidimensional scaling and clustering methods were used to identify clusters of expectations. We found nine clusters of expectations, each covering an important topic to enable the healthcare professionals to work properly with the new EHR once implemented: usability, data use and reuse, facility conditions, data regi...Continue Reading

References

Feb 7, 2004·Journal of the American Medical Informatics Association : JAMIA·Jos AartsMarc Berg
Apr 16, 2005·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Udo NabitzPaul Jansen
May 6, 2005·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·William Trochim, Mary Kane
Mar 5, 2013·The Medical Journal of Australia·Murugabalaji K MohanJames L Mallows
Mar 19, 2014·International Journal of Medical Informatics·Rebecka JanolsBengt Sandblad

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Citations

Dec 2, 2020·Journal of Nursing Scholarship : an Official Publication of Sigma Theta Tau International Honor Society of Nursing·Charlotte Seckman, Barbara Van de Castle
Apr 14, 2021·Health Information Management : Journal of the Health Information Management Association of Australia·Nafiseh HosseiniSaeid Eslami

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