Essential Nursing Care Management and Coordination Roles and Responsibilities: A Content Analysis

Professional Case Management
Brenda LutherMarc-Aurel Martial

Abstract

Care management roles and responsibilities are frequently called out in leading white papers and exemplars; yet, the actual roles and responsibilities are poorly defined. A qualitative content analysis using 6 landmark white papers and exemplars from national organizations to collect emerging care management and coordination roles and responsibilities. Three major themes emerged from the content analysis: (1) care management is about complex systems and complex medical and social needs, (2) nurses are central to the interdisciplinary team, and (3) informatics is vital to support and enhance care management. Care managers need to be experienced with complex systems of care as well as complex diagnoses and conditions that our clients and their caregiver's experience. A nurse being central to the clients and embedded within the interdisciplinary team aids in diminishing the burden of negotiating the trajectory of a condition/illness as well as improves the interdisciplinary communication and teamwork. This review of literature has defined the complexity of care management and the discreet roles and responsibilities, as well as how informatics is vital for care managers to target and monitor key populations needing care management.

References

Sep 30, 2005·Journal of General Internal Medicine·Karen DavisAnne-Marie Audet
Oct 6, 2005·Qualitative Health Research·Hsiu-Fang Hsieh, Sarah E Shannon
Sep 6, 2013·Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality·Eva H DuGoffCynthia M Boyd
Jan 11, 2014·Nursing Outlook·Michelle CamiciaPeter McMenamin
Sep 24, 2015·Nursing Outlook·Gerri LambUNKNOWN Task Force Members
Jan 21, 2017·Orthopaedic Nursing·Susan W Salmond, Mercedes Echevarria
Jan 24, 2018·Research in Nursing & Health·Shigeko IzumiChristine A Tanner

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