Evaluating the patient-perceived impact of clinical pharmacy services and proactive follow-up care in an ambulatory chemotherapy unit

Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners
Andrea Crespo, Malgorzata Tyszka

Abstract

Purpose To evaluate the patient-perceived impact of delivery of clinical pharmacy services, including a proactive follow-up program, on patient understanding, satisfaction, and toxicity management. Methods Patients who had received clinical pharmacy services at their initial chemotherapy treatment were identified and asked to complete a 20-point survey at the second or subsequent treatment. The services that the survey evaluated consist of face-to-face education during the first treatment and proactive telephone follow-up 3 to 7 days later. Results A total of 107 of the 112 respondents (95.5%) indicated that the time with the pharmacist at the first treatment was worthwhile and 92.6% of respondents reported that the interaction with the pharmacist increased their understanding of the medication regimen. Of the 113 respondents, the majority was either "Very Satisfied" or "Satisfied" with the time the pharmacist spent with them (94.7%), and the pharmacist's ability to answer their questions (92.9%). In addition, survey results indicate that the clinical pharmacy input provided in the pharmacist call-back program is valuable, with 92.6% of the 82 respondents indicating that this service is worthwhile, and 91.4% of 93 respondents s...Continue Reading

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Citations

Aug 26, 2017·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Himanshu Patel, Parthasarathi Gurumurthy
Aug 4, 2018·Journal of Cancer Education : the Official Journal of the American Association for Cancer Education·T LambourneJ Houlihan
Jul 11, 2019·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Eve M SegalKate D Jeffers
Jul 30, 2020·Pharmacy : Journal of Pharmacy, Education and Practice·Lisa M HolleKate D Jeffers
Aug 28, 2020·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Lauren MunroMichael LeBlanc
Feb 28, 2019·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Jill S BatesLindsey Amerine
Dec 31, 2020·Journal of Telemedicine and Telecare·Anh Thu Vo, Diana L Gustafson
May 25, 2021·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Lisa M HolleBarry R Goldspiel
Oct 1, 2021·Journal of Oncology Pharmacy Practice : Official Publication of the International Society of Oncology Pharmacy Practitioners·Aurelie FeralAurelie Lenglet

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