Evaluation of drive-through pharmacy service in Queen Elizabeth Hospital Malaysia

Journal of Pharmaceutical Policy and Practice
Jerry Ee Siung LiewLik Ting Shim

Abstract

In 2015, the drive-through pharmacy was first introduced in Queen Elizabeth Hospital (QEH), Malaysia as one of the pharmacy value-added services. Therefore, it is imperative to review the service for further amelioration to fulfil patients' needs and expectations. The aim of this study is to evaluate the drive-through pharmacy service in Queen Elizabeth Hospital, Malaysia. A cross-sectional observational study was conducted from July to December 2018. The questionnaire was developed and underwent thorough validation process which yielded a Cronbach's alpha reliability score of 0.9130. Satisfaction was calculated by mean percentage score (0% (dissatisfied) to 100% (satisfied). All data were analysed descriptively and thematic analysis was used in analysing open-ended question. Compliance in obtaining medication was at 96.3% with a given two-week grace collection period. Insufficient quantity of medications (33.3%) was the highest near-missed medication errors occurred at the drive-through pharmacy. The mean satisfaction percentage score for all patients were 76.6% ± 8.1. A total of 69.2% (n = 83) were "very satisfied" while 30.8% (n = 37) were "satisfied" with the service. Among the reasons for satisfaction are convenience in ge...Continue Reading

References

Jun 15, 2007·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Sheryl SzeinbachMichelle Herderick
Jan 22, 2013·Journal of the Chinese Medical Association : JCMA·Yuh-Feng LinHsi-Peng Lu

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