Examining Associations Between Relocation, Continuity of Care, and Patient Satisfaction in Military Spouses

Military Medicine
Jessica L Gleason, Kenneth H Beck

Abstract

The purpose of this study was to determine how frequent permanent change of station moves and turnover in primary care providers are associated with continuity of care and patient satisfaction in military spouses. These domains have been studied extensively in civilian populations, but this study seeks to begin filling a gap in the literature surrounding military spouses and their experiences with the military health system. Spouses were recruited via social media to complete a brief online questionnaire to examine factors related to continuity of care and satisfaction with military health care. Results were analyzed using analysis of variance and χ2 tests, and through logistic regression. Continuity of care scores were significantly lower as the number of moves and providers increased. Patient satisfaction was also significantly associated with continuity. In logistic regression analyses, patient-provider relationship and health status were the only significant predictors across two measures of patient satisfaction. Respondents with higher relationship scores were nearly two times more likely to report being satisfied than those with lower scores. Qualitative results indicated that the majority of dissatisfied spouses were unh...Continue Reading

Citations

Sep 9, 2020·Journal of Korean Academy of Nursing·Jingjing HuXiaoxi Li
Apr 21, 2019·Military Medicine·Daniel J SeligJoseph Zeman
Jan 22, 2022·Military Medicine·Tanekkia M Taylor-ClarkPatricia A Patrician

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